Recommendations for using the online order system:
To ensure that the orders run as smoothly as possible, we
would like to ask you to take a few things into account when making an order.
·
Add just 1 saddle for each order form, because EDIX only ship 1 saddle each box (this is due insurance conditions) of course the associated
accessories can be ordered along the saddle and if you want to fill the box
optimally, we advise you to order a few items extra, but keep in mind the box
size and weight limitations)
·
So if you need more than one saddle, you have to
order it through a separate order (s).
·
Put the items you definitely want in a box on
the first order lines! In this way we know, when a box is full which other
items we can send in the next box or reserve. Indicate to us in the notes per
order what you prefer with the left over articles.
·
Try to think along with the size and weight
limit of the box. (70x50x50 cm and 20 kilos)
·
For each order, a reference must be filled in
·
Indicate which pommel size should be fitted in
the ordered treeless saddle, in the notes (does not apply for soft tree
saddles!)
·
Other questions and instructions can also be
noted in this note
·
When you see that there is only 1 item left in
the stock, keep in mind that it may no longer be there and perhaps provide an
alternative color with the notes
·
When you send an email afterwards that relates
to a send order, always mention the order number or order reference in the
subject of the email.
·
If you are used to ordering per article until a
box is full, that is still possible, but we ask you to put an order in the
system with one item, with the
reference: RESERVATION BOX,
When you order one item, put
in the notes: add to my RESERVATION BOX In this case we will add the item onto
your reservation box and delete te order send.
·
We also ask you to put an order in the system
with one item, with the reference: BACKORDER BOX. We will delete this one item, but we will
keep those 2 orders as an ongoing backorder
·
When we have processed your complete order, but
it leaves a backorder article, we will
add this article onto the
BACKORDER BOX. So you have a clear view of wich articles are left to deliver by
EDIX and we will also fill in an expected delivery date and update the date in
case their is a delay of a production.
In the reservation and back order box we can delete or
adjust the order but you need email that to us.
Keep in mind that this is a new system that we are all
going to work with for the first time and that it is a continuous process of
improvement. We keep ourselves recommended for recommendations.
Good luck with the sale, we look forward to your first
online order :-)